FAQ’s
Q: What is your return policy?
A: We accept returns within 14 days of purchase as long as the item is in its original condition with tags attached. Customers are responsible for return shipping costs unless the item is defective or there was an error on our part. Please contact us if you have any further questions
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over $75 CAD/USD within Canada and the USA. For domestic orders under $75, a standard flat rate shipping of $10 CAD is applied. For international orders to the USA under $75 USD, a standard flat rate shipping of $15 USD is applied.
Q: What sizes do you offer?
A: We offer sizes ranging from XS to XXL for adults and 6 mo to 5T for children, but the availability of each size may vary depending on the specific product.
Q: How do I know what size to order?
A: Our size chart is intended to serve as a helpful guideline in determining your best size. It includes measurements for bust, waist, and hips to assist you in finding the most suitable fit. However, please note that variations in body shapes and personal preferences may impact the way a garment fits on an individual. We recommend using the size chart as a starting point and considering the specific recommended fit and sizing information provided within each product listing to make an informed decision about the size that will work best for you.
Q: Can I cancel or modify my order after it has been placed?
A: Unfortunately, once an order has been placed, we cannot guarantee any modifications or cancellations. Please contact our customer service team as soon as possible if you need to make any changes.
Q: How can I contact your customer service team?
A: You can contact us by emailing support@livleloungewear.com. Our customer service team will respond to your inquiry as soon as possible.
Q: How long will it take for my order to arrive?
A: We typically process orders within 1-2 business days and shipping times vary depending on your location. Please refer to our shipping policy for estimated delivery times.
Q: Do you offer gift wrapping or personalized messages?
A: Yes, we take pride in presenting our sets in beautifully packaged, reusable cloth bags. Each set is carefully arranged and enclosed in one of our signature cloth bags, adding an elegant touch to your gift. If you would like to include a garment bag for an additional fee, that option is available as well.
Q: Can I purchase a gift card?
A: Yes, we offer e-gift cards in various denominations. These can be purchased on our website and emailed directly to the recipient.
Q: Are your products ethically made?
A: Yes, we are committed to ethical and sustainable practices in all aspects of our business. We work with manufacturers who share our values and prioritize fair labor practices and environmental responsibility.